Here at Jolee we hope you never have to return your cloth. Unfortunately, your cloth is cut specifically for your order and are not pre-cut which means that we are unable to accept returns simply because you don’t like it or have measured incorrectly. No orders can be returned that have had bias-binding, parasol holes, centre seams or rounded corners unless faulty.
We can however accept a return if you are replacing it for another cloth. (Unless this has been customised by bias-binding, parasol holes, centre seams or rounded corners) All return shipping costs will be paid by the customer and we will charge a 20% cutting fee, we will charge the customer to send the replacement tablecloth. All returns must be unused and in a saleable condition. If the tablecloth looks like it has been used, we will contact you to advise of this. When returning your order, we advise you use a tracked service as we cannot be responsible for your return going missing in the post.
Please note that if purchasing an Extra-Wide Tablecloth with a centre seam that we cannot accept returns unless faulty.
If there is a manufacturing fault then we will accept returns, we will inspect the tablecloth and send a replacement or offer you a refund. We will always cover the shipping costs for faulty tablecloths. You must inform us of any defects with your cloth within 48 hours of receiving your order.
If you are concerned whether a design is right for you or if you have ordered the correct size then take advantage of our free sample service, check out our measuring guide or give us a call and we will be happy to help ensure you receive the correct item.